Terms & Conditions


All orders leave our studio 2-3 weeks after order placement. Unfortunately we don't offer a priority service to make it fair for everyone. Once you have placed an order if would like to know a rough date for dispatch please drop me a message on Instagram or via our contact form. 


All orders are sent via Royal Mail 2nd Class Standard. 

Please bear in mind that there is sometimes delays out of our control due to Bank Holidays or other unforeseen circumstances. However I will ensure I do my best to get orders out as quick as possible. 

Refunds & Exchanges 

As a small business who offers everything personalised unfortunately we cannot accept refunds or exchanges so please bear this in mind when placing your order. However if there is a fault with your order once you receive it then please contact us.


Max & Posie is responsible for the processing of your personal data and acts as the “data controller,” which means we make the decisions regarding the personal data we collect from you.

Personal data is any data that can be used to identify you as a person. If you place an order through this website, we collect your name, email, billing information, and delivery address in order to complete and deliver your order. 

We respect your privacy and do not pass on your details to third parties.